At Best New Life, our strength comes from the people behind the organisation. Together, we bring decades of experience across children’s case management, the NHS, rehabilitation, education, safeguarding and family support.
Every member of our team shares the same commitment: providing compassionate, specialist support that puts children and their families at the centre of everything we do. We understand that no two families are the same, which is why we work collaboratively to deliver personalised rehabilitation, clear communication and trusted guidance throughout every stage of the journey.
Bob Butler, MA, RN (Disabilities), BABICM Advanced Practitioner, has more than 40 years of experience working across the NHS, charity and private sectors.
Throughout his career, he has supported hundreds of children with acquired brain injuries and catastrophic injuries, developing extensive expertise in rehabilitation, litigation support and multidisciplinary working.
Bob founded Best New Life to create a specialist case management organisation where children and families receive expert, personal support throughout their rehabilitation journey. His approach combines clinical knowledge with compassion, integrity and a commitment to achieving the very best outcomes for every child.
Angela has more than 21 years of experience across NHS, private and community healthcare settings, with specialist expertise in medical administration, client liaison and rehabilitation support.
As Client Liaison Manager at Best New Life, Angela plays a key role in coordinating care, producing professional reports and maintaining strong communication between families, legal teams and multidisciplinary professionals. Her attention to detail and organisational skills help ensure every case is managed efficiently and to the highest standard.
Before joining Best New Life, Angela spent more than a decade as a Medical Secretary before becoming Personal Assistant to the Assistant Nursing Director at Gloucestershire Hospitals NHS Foundation Trust, where she supported clinical governance, multidisciplinary working and complex healthcare administration.
Rachel has dedicated her career to supporting children and families across healthcare, education and rehabilitation settings.
For the past four years, she has worked alongside Bob Butler within private children’s case management, building strong relationships with families and supporting children with complex rehabilitation needs.
Her previous experience includes elderly care, respite services for children with profound and multiple learning disabilities, children’s brain injury rehabilitation, family support and safeguarding within primary schools. Rachel is also a qualified Thrive Practitioner and Parent Group Leader, supporting families to build confidence, resilience and positive relationships.
Rachel brings warmth, empathy and a genuinely person centred approach to every family she works alongside.
Avril brings extensive experience in healthcare, rehabilitation and client advocacy, helping families navigate complex rehabilitation journeys with confidence and reassurance.
As Client Liaison Manager and Specialist Treatment Services Advisor, Avril works closely with children, families and multidisciplinary teams to ensure every child receives coordinated, personalised support throughout their rehabilitation.
With a background in law and the charity sector, Avril is committed to removing barriers to care, advocating for children and empowering families to achieve the best possible outcomes. She is often the first point of contact for families, providing clear communication, practical guidance and ongoing support throughout their journey.
Whether you are a parent looking for guidance or a legal professional seeking expert case management, Best New Life offers trusted support grounded in compassion, professionalism, and integrity.
